VNA Receives Five Star Rating in Patient Satisfaction

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The Centers for Medicare and Medicaid Services (CMS) just announced their April-June 2023 Home Health Compare Survey Results, and the Visiting Nurse Association (VNA) achieved the highest rating in patient satisfaction. The non-profit home health agency achieved 5 stars in patient satisfaction, giving VNA the highest overall rating of all home healthcare agencies in Indian River County.

“I love seeing the patient recognition for our team of dedicated and passionate clinicians. We strive every day to earn the trust and privilege to serve this community with the highest levels of care,” says VNA President & CEO, Lundy Fields, MBA, CNA.

The 5-star rating system allows patients and caregivers to easily compare home health agencies in their area. According to CMS, it is the first national standard for collecting information on patient experiences that enable valid comparisons among all home health agencies. Star ratings range from 1 to 5 and demonstrate how a home health agency stands up to other home health agencies.

Patient satisfaction ratings are based on patient experience scoring: overall care, communication between provider and patient, provider professionalism, medication education and future recommendations.

Home Health Compare (HHC) data is available online at www.medicare.gov. There, information about the quality of care provided by “Medicare-certified” home health agencies throughout the nation, is available to the public. “Medicare-certified” means the home health agency is approved by Medicare and meets certain federal health and safety requirements.

VNA offers Medicare-reimbursed home healthcare and is the only non-profit home care agency in Indian River County. Individuals who are discharged from the hospital after a surgery or have been diagnosed with a chronic illness benefit from the skilled nursing and rehabilitation services the VNA offers. To learn more about how the VNA cares for Indian River County through our home health services, click here. 

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